Help & Support
For any inquiries, assistance, or feedback, our friendly support team is here to help. You can reach us via email 24x7 at support@bestbuys.lk or call us on +94 117 844 541 during our support hours: Monday to Friday from 9:00 AM to 6:00 PM. We aim to respond to all messages within 24 hours.
Frequently asked questions
How can I contact BestBuys customer support?
You can reach us through multiple channels for your convenience. Call our hotline at 0117 844 541 (9 AM - 5 PM daily), send WhatsApp messages to 0777 844 541, email us at support@bestbuys.lk, or use the live chat feature on our website. Our support team speaks Sinhala and English to assist all customers effectively.
How long does it take to get a response from customer support?
Phone calls and live chat are answered immediately during business hours. WhatsApp messages typically receive responses within 30 minutes. Email inquiries are responded to within 24 hours. For urgent matters like order issues or delivery problems, we recommend calling our hotline or using live chat for immediate assistance.
What issues can customer support help me with?
Our support team can assist with order tracking and delivery inquiries, payment and billing questions, product information and recommendations, warranty claims and repairs, returns and exchanges, technical support for purchased products, account and login issues, and any complaints or feedback. We're here to ensure your shopping experience is smooth and satisfactory.