Delivery Policy

Best Buys team strive to ensure your orders are delivered quickly, securely, and in perfect condition. This policy outlines our delivery timelines, procedures, and refund rules for your peace of mind.

1. Delivery Timeframe

  • We aim to deliver all orders within 1–3 business days from the date of dispatch.

  • If your order is not delivered within 3 business days, you are entitled to a full refund of the delivery charge.

  • Business days are defined as Monday to Friday, excluding public holidays.

2. Shipping & Logistics Partner

  • All deliveries are handled by our trusted logistics partner PromptXpress.

  • Tracking details will be sent via email/SMS once your order has been shipped.

3. Delivery Charges

  • Delivery fees are calculated at checkout and may vary depending on location and order size.

  • If delivery exceeds the promised timeframe of 3 business days, the entire delivery fee will be refunded to your original payment method.

4. Damaged Goods Policy

  • We take great care in packaging your items. However, if your order arrives damaged, you are entitled to a full refund of the affected item(s).

  • To process a damage-related refund:

    1. Contact our customer support within 24 hours of delivery.

    2. Provide clear photographs of the damaged item(s) and packaging.

    3. Our team will verify the claim and initiate the refund within 5–7 business days.

5. Exceptions & Delays

While we make every effort to meet our delivery promise, delays may occur due to:

  • Severe weather conditions

  • Public holidays or peak shopping periods

  • Unexpected logistical issues beyond our control, In such cases, we will communicate any delay promptly.

Last Updated: 15/08/2025